Refund Policy

Last updated October 2026

We want orders to simply work. This page explains exactly when a refund applies and when the lifetime refill guarantee applies instead.

1. Full refund: order never starts

If an order does not begin delivering at all, you are entitled to a full refund. Contact support with your order number and we will refund the full amount, no back and forth required.

2. Lifetime refill: numbers drop after delivery

If an order completes delivery and the follower, like or view count later drops, that is covered by the lifetime refill guarantee rather than a refund. Contact support and we will top the order back up to the original amount at no charge, with no time limit.

3. Partial delivery

If an order partially delivers and then stalls for more than 72 hours, contact support. We will either complete the remaining delivery or refund the undelivered portion.

4. What isn't covered

Refunds don't apply once an order has fully delivered as described, or if a target account or post was made private or deleted during delivery, since that prevents completion on our end.

5. How to request a refund or refill

Email [email protected] with your order number and a short description of the issue. Most requests are resolved within a few business days.

6. Payment processing

Approved refunds are returned to the original payment method (card, PayPal, Apple Pay or Google Pay) through our payment processor, which can take a few business days to appear depending on your bank.

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